Comments on: GameGoods 10% off!

By: Mark

Mark — Tue, 11 Dec 2007 22:31:16 +0000

My experience with game goods had been a nightmare. Ordered eight days ago, since when its numerous ‘please be patient’ ‘please wait a little longer’ They advertise a fast service but all they want is your cash. The phone line numbers they give you are unobtainable. The live chat takes hours to get through then your fobbed off with cut and paste standard replies. Dont touch this lot with a barge pole. Total nightmare.

By: WoW Player

WoW Player — Sun, 11 Nov 2007 04:36:26 +0000

someone just tried to hand me 100g and 1s i screen shotted before after and whilst the trade was going threw stating that i canceled the trade i want my full 500gold please no part deals =)

By: WoW Player

WoW Player — Sun, 11 Nov 2007 03:27:06 +0000

well what to say. Wish i found this sooner been in a que since 00:40 something check it iut

00:44:44 System
Welcome to GameGoods Live-Chat!
00:44:49 System
An agent will be right with you.
00:45:39 System
Currently all our agents are busy, please stay on hold.
00:49:41 System
Our email: support@gamegoods.co.uk
00:49:41 System
Our agents are still busy. Feel free to contact us again later, send an email or stay on hold a little longer. We apologize for the inconvinience!

It’ now 03:29 i’ve been next in the que for 2 hours

Delivery details

Item Amount:
£11.63 GBP
Postage:
£0.00 GBP
Packing:
£0.00 GBP
Quantity:
1
Item Title:
GGUK1
Invoice ID:
GGUK1
Date:
10 Nov. 2007
Time:
06:01:08 GMT

So there gr8 hey hope i get it at some point but it doesnt look good. =(

By: t akiyama

t akiyama — Fri, 09 Nov 2007 11:59:34 +0000

As anticipated, no such luck. I have been sitting on this character since yesterday and still no whispers. What great service.

By: t akiyama

t akiyama — Thu, 08 Nov 2007 13:38:52 +0000

I’ve been waiting 2 weeks for 100g. I’ve been on live support twice and have been told ‘please hold on one moment while I check your order status’ after waiting a few moments I recieve ‘we are currently restocking your server and you should see your gold by the end of the day.’

4 days later i am still waiting. I log into live chat and I seem to have discovered an operator who is NOT automated asking for my online hours. Apparently now orders are delivered face to face.

“As a consequence of the implementation of our new delivering process (face to face trade), we would like to ask you to send us a schedule of hours and days of when you will be online, ready to collect the gold! In the time frame you provide us, one of our agents will whisper you as soon as availability permits it, so that you can go to one of the meeting places (Goldshire for Alliance and Ratchet for Horde)”

I am told to log in and wait. All day. Tied to waiting for my gold on one character when I have alts. I will update if I recieve any such luck today.

By: Bobby

Bobby — Mon, 29 Oct 2007 16:04:16 +0000

John we don’t even have an email that says anything about a head of some department. So either you are talking about the wrong gold site, you are just making it up, or you are from one of our competitors writing negative comments hoping it will harm us. And giving this site the blame is just cheap.

You can say what you like. The WoW Gold industry is in change and Blizzard is not making it easy.
However if there is one thing I can promise, it is that you are not being scamed here on GameGoods. We are a European company that is unable to pull off some stuff that they come up with in China. If we can’t deliver and you are not satisfied you can get your money back anytime!

Bobby from GameGoods

By: John

John — Sun, 21 Oct 2007 22:17:11 +0000

Three months, and several emails later, I am still without my gold. I was sent the same mass-mailed ‘Sorry for the problem, we are passing this on to our head of department who shall deal with the case personally” rubbish three times in the space of two days. Their live chat is useless, and they have ignored every email I have sent in the past two months/

I shall file a complaint with paypal, and also contact ASA (as another person suggested). The only reason that I chose gamegoods was due to their affiliation with this site, so thanks for that…

By: tann ahmed

tann ahmed — Mon, 15 Oct 2007 12:27:56 +0000

hi i have received my order from gamegoods. it was late and more importantly the support was poo.
i ordered from tradehomeland and got a similar order within an hour .
I think most people would be very forgiving of late orders etc if only they informed properly of the situation.
The market is dodgy at best an lack of proper communication make you fear the worst.

By: tann ahmed

tann ahmed — Fri, 12 Oct 2007 00:26:26 +0000

hi
i would like to state that i am having similar experiences with GAMEGOODS.
When i try to chase up my order they hang up however they were very helpful up until their 12 hours guarantee ran out.
I haven’t had a reply to any of the 3 emails I’ve sent so far. And their phones never seem to be answered.
I only spent £3 on som ISK just to minimise first time buyers risk, but despite the small amount of money I am still vexed over the situation.
Obviously the people running this site will not go against GAMEGOODS and explaining about supply of gold and bans is all very well but a guarantee is a guarantee.
Its pretty bad to fail a guarantee but to fail delivery is just plain theft.

To the readers of this site if you are deciding whether to use GAMEGOODS then I suggest you don’t. I am going to place another order today and will post the results of that.

Thanks

By: Garry

Garry — Thu, 11 Oct 2007 09:14:20 +0000

This seems to be a reoccuring thing with this company. I have had the complimentary screenshots and no delivery. So I have had to raise a claim with paypal and also in form The ASA to advise of false advertising and misleading information. I would seriously not reccommend using this company I have used others before and not had a problem. Misguided by quotes on this company website…Bah.

I would stay well clear from this company…