Comments on: GameGoods

By: JStar

JStar — Mon, 07 Jan 2008 01:18:36 +0000

Basically GameGoods, you shouldn’t be taking customers money unless you actually HAVE the gold to deliver. I know for a fact that you accept payments regardless of whether you actually have the funds available. You keep putting people off with bullshit untill you get the gold. I wander how big your back log of orders actually is?

By: t akiyama

t akiyama — Wed, 14 Nov 2007 13:20:55 +0000

I’m coming into the 5th week of waiting now. Just been on live chat again, apparently I haven’t paid. Why then, do I still have my paypal receipt???

Fourth cum Fifth week after ordering I apparently haven’t paid, so they haven’t sent it. Livechat suggests they push it in the delivery department. I am being patient but its wearing dreadfully thin.

Third week after ordering - Restocking Turalyon. 10% discount for my patience.

Second week after ordering - Server in high demand. Fair enough.
First week of ordering - Installing new system. Fair enough.

By: John

John — Mon, 05 Nov 2007 10:54:09 +0000

They are having problems with the changes to the internal e-mail, 1 hour delay. This is enough time for Blizz to intercept gold transfers. You should have got the newsletter detailing how it now works.

With all the problems and delays I had I’m still happy with these guys, they kept me informed all the way.

John.

By: t akiyama

t akiyama — Wed, 26 Sep 2007 12:51:44 +0000

I bought 500g for my horde char and it arrived in her inbox after about 2 days. Yesterday I brought 100g for my alliance (both on turalyon) yet i’m still waiting. They’ve given me a tracking number, yet there is no tool to check the progress of the order. Still, I recieved my gold in good time last time round so fingers crossed.

By: shaun

shaun — Mon, 13 Aug 2007 15:26:32 +0000

ordered 1000g from gamegoods, received 900 in 18 hours but havnet gotten the other 100, they have taken my money and not given what i paid for.
They suck, live chat sucks and waiting for 1 hour to get a response and it doesnt come, there phonelines make no sense and has no dial tone ….

really really bad customer service, it truely sucks

By: Madtree

Madtree — Sun, 22 Jul 2007 02:14:57 +0000

Was a first time buyer and the experience was just horrible. At first I waited 2 days for the gold to arrive. Getting in contact took 3 hours via online chat, and left several email only to confirm that they had received my payment. Was told of a gold shortage which I accepted. Ten days later still no gold, so I ask for a refund. I got back screen shots of the gold being delivered to my toon. Unfortunate I never received the gold. I did confirm the screenshots were authentic by comparing the names of toons in the chat window to toons all on my server. I blame blizzard for intercepting my in game mail. My advice, get your gold in a face to face transfer, and do not use the Moneybookers payment method as the only protect the merchant and don’t give a crap about the purchaser. Most companies and scammers hide behind Moneybookers policies of no charge backs…. So I am out of some money and no gold to show for it.

By: zakkag

zakkag — Tue, 17 Jul 2007 05:57:05 +0000

As my first buy from gamegoods was succesful I made new buy for 2000G. It took 5 hours and I had all the gold, which is imo still quite nice time for delivery. Many people here having much worse experiences about gamegoods, so maybe it’s bit server dependent? Atleast it’s working for me and my server..

By: joe

joe — Mon, 16 Jul 2007 14:18:30 +0000

Spent 35ish quid on gamegoods.co.uk buying 1000g , waited 48 hours no answer, all the your payment recieved autocrap on website , tried phone support the 0870-1- number isnt uk its a Non-UK diverted line goes straight through to china and yes you pay the international cost of the call., tried the automated support waited 4 hours with the constant spam of all operator’s are busy ( actually theres noone home at the owners place , as most of the boys are at school ) would be a better explanation. do not use this site Do Not Use this Site - DO NOT USE THIS SITE - please im serious if you like being messed about and your money stolen from you then go ahead use it, but if your sensible there are many other sites out there that will give you a response to your queries. GameGoods.co.uk is a BAD site DO NOT USE IT

By: everest

everest — Mon, 16 Jul 2007 13:53:38 +0000

Ordered 1000G from Gamegoods. Got confirmation, TWICE, of payment being made from Mooneybookers. The money has been deducted from my VISA, yet, no gold… I have sent two mails to support which have both gone unanswered. I have also tried their “live support” function - where I haven’t gotten an answer in allmost two weeks now. I got confirmation of payment on July 3rd, and my order was also confirmed by Gamegoods on that same date. It doesn’t look like I’ll get the gold I payed for here, hopefully I can get my money back via Moneybookers.

By: MC

MC — Sun, 15 Jul 2007 21:59:06 +0000

Ordered 500 G from gamegoods.

Waited 24 hours, sent an inquiry, was told I would have it in 4 hours.
Waited another 24 hours, sent another inquiry, was told I would have it in 24 hours.

Waited another 48 hours and was told nothing.

I then created a grievance with paypal and told gamegoods that I wanted a refund.

They claimed I would be getting a refund asap, well see.

Sadly if they managed expectations better and didnt sell what they didnt have or claimed something like delivery time of 3-5 days and then ACTUALLY delivered instead of continually lying to customers and sending formletters saying you will have your gold in 24 hours…

people would know what to expect and there wouldnt be any problems.

Gamegoods is poorly run and they flat out lied to me in emails multiple times. Stay away from this company